Oferta de socio
ContactarDescripción de la oferta
Job Description
Our global clients require and expect to have consistent governance and support around products and services they subscribe to – track performance against committed, product health checks on accuracy and coverage, managing adoption of product enhancements.
In order to stay client centric, multi-layered NIQ organization requires cross-function coordination on client needs, ensuring execution on commitments, preemptive client issue management and resolution, driving Elevate progress and story and most of all bringing back voice of client to the organization.
Customer Care Mission is to create and sustain a strong foundation and trust in NIQ data, to secure and enable growth for our business - at the client and for the client.
The Client Support Lead Latam will manage all the above by creating strong bonds with some of the G14/IV25 client’s regional headquarters, and support on issue management and governance for the region. All this is necessary to sustain stable regional relationships and ways of working as well as protecting the revenue of our core product, enabling future growth.
Responsibilities
- Support and address global client regional escalations and concerns related with product quality, delivery and relevance.
- Cross-country and cross-functions leadership on critical regional client issues or projects.
- Support client socialization with product enhancements.
- Analyze and action on risk of penalties or loss of contract to perform the root cause analysis.
- Contribute with RfP/RfI negotiations in terms of product commitments (RMS KPIs, quality ways of working, penalties etc.)
- Work with global Customer Care and regional leadership for client prioritization.
